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FREQUENTLY ASKED QUESTIONS(FAQ)


Welcome to the EVE of DUSK FAQ section. Here, we have answered the most common and important questions to help you understand our brand, products, ordering process, and service policies with clarity and confidence.

EVE of DUSK is a premium handcrafted candle brand dedicated to creating elegant, thoughtfully made scented candles and fragrance products. Our creations are designed to bring warmth, refinement, and sensory beauty into everyday spaces.

Yes. All EVE of DUSK products are handcrafted with careful attention to detail, quality, and presentation. Since each item is made with artisanal processes, slight variations in finish, texture, or appearance may naturally occur.

We primarily use high-quality soy wax and gel wax, selected for their performance, aesthetic appeal, and product experience. Our soy wax is renewable and eco-conscious, while gel wax allows for distinctive decorative effects in certain collections.

No, EVE of DUSK is a vegan brand. We do not use beeswax or any ingredient derived from animal sources in our products.

Orders can be placed through our official website or through our verified communication channels, depending on product availability and the purchasing method offered at the time. Please ensure that all order details are entered correctly before confirmation.

We kindly request a minimum of 2 days for shipping and dispatch processing. Delivery time may vary depending on location, courier service, and other operational factors.


In case of any missing or damaged product claim, an unboxing video is mandatory as proof. Claims will be entertained only through our official email address. If the claim is verified as genuine, we will dispatch a replacement or proceed for refund only for the missing or damaged item.


All photos and videos shared on our website are for reference purposes only. As our products are handcrafted, minor differences in shape, color, texture, or detailing may occur.


Yes, selected products may be customized depending on the collection and order requirements. For customization inquiries, please contact us through our official communication channel before placing the order.


For the best experience, always place candles on a stable, heat-resistant surface, trim the wick before each use, and avoid leaving a burning candle unattended. Proper care helps ensure safety, better burn quality, and improved fragrance performance.


Radium Collection is one of our exclusive decorative candle ranges, specially designed with a unique glow-in-the-dark effect that creates a luminous appearance in no-light conditions. The glow is achieved through specially incorporated candle-safe luminous material blended into the wax. When used as intended, our Radium Collection candles are safe for regular candle use and offer both visual appeal and a distinctive premium experience. However, as with all candles, they should always be used under proper supervision and kept away from children and pets.


Yes, the vessels used in our glass candles are made of borosilicated glass, known for its superior heat resistance and durability, making it suitable for candle burning. For optimal safety and performance, we recommend burning the candle for a maximum of 4 hours at a stretch. This helps maintain the integrity of the vessel, ensures an even burn, and enhances the overall experience. As always, candles should be placed on a stable, heat-resistant surface and never left unattended while lit.


For order support, product queries, claims, or business-related communication, please contact us through our official email or the contact details provided on our website.